Online therapy marketplace that matches clients with licensed counsellors
BetterHelp is an online therapy platform that matches users with licensed therapists for text, phone and video sessions. During sign-up you answer questions about your situation and preferences, and the service suggests counsellors; you can switch if the fit is wrong. Communication happens in a web and mobile interface, with scheduled live sessions plus asynchronous messaging between them. The company also offers group webinars and worksheets. Its differentiator is access and scheduling flexibility compared with local in-person practice.
Last updated: 2026-09-20. This site only provides an index; for exact features, pricing, and licensing, see the official website.
online counselling, flexible therapy scheduling, text-based support, mild to moderate concerns
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The platform states that its therapists are licensed in their jurisdiction, and they work as independent providers rather than employees. Credentials are usually visible on a therapist's profile, which is worth checking for your own state or country.
No. It is not an emergency service and cannot guarantee immediate response. If you are in danger or having thoughts of self-harm, contact local emergency services or a crisis line instead of waiting for a session.
Yes, you can request a different match if the relationship or approach does not suit you. Switching is part of the normal process, and the platform encourages it rather than treating a first match as final.
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